Athletic brands such as Nike and Adidas have a digital challenge. According to Catchpoint, which compiled a Digital Experience Score analyzing the to 20 athletic footwear and apparel brands by revenue ...

The Pittsburgh-based lender aims to launch its new mobile app in the first half of next year, said Alex Overstrom, the ...

Consumers are using their insurers' websites, mobile apps and other digital platforms in greater numbers, but their experiences often fall short of expectations, according to a new report. Analysts at ...

QXscore, the next north star metric for customer experience, brings together task-based success and customer attitudinal data to help companies measure the effectiveness of their experiences QXscore, ...

Cigna Healthcare leads in member satisfaction with digital experience among commercial health plans, while UPMC Health Plan ranks highest among Medicare Advantage plans, according to a new report. The ...

The nation’ s auto and home insurance providers have spent the past decade encouraging customers to submit claims and manage the estimate and status updates through their mobile apps and websites.

TROY, Mich.: 8 April 2025 — Health insurance members across both commercial and Medicare Advantage plans are increasingly using their health plan’s websites and mobile apps as their primary conduits ...

TROY, Mich.--(BUSINESS WIRE)--Against a backdrop of shrinking margins and strained profitability, auto lenders need to do everything they can to deliver stand-out customer experiences while reducing ...

TROY, Mich.: 14 May 2025 — More than half (57%) of auto insurance customers have actively shopped for a new policy in the past year, the highest shopping rate ever recorded by J.D. Power, and that’s ...

American Funds, owned by Capital Group, received the highest customer satisfaction score in a 2023 study by J.D. Power. In a new study of 401(k) plan providers, America is No. 1. The consumer research ...

SAN FRANCISCO--(BUSINESS WIRE)--Customer relationships and experiences are multifaceted, and while the Net Promoter Score (NPS) provides valuable insight, it is important to consider a broader range ...