A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved. It ...

With an effective SLA, accountability will be established for the achievement of the service level objective with a comprehensive roadmap for implementing the SLA process. Course Outline: 1.

Formlabs’ Form 4 printer offers a larger build volume, fast resin printing and easy setup as seen in this demonstration of the company’s latest stereolithography 3D printer.

It shows that almost half of the organizations surveyed don’t understand the importance of a defined SLA process. In the third of four webcasts, ‘Rapid & Relevant SLAs: Integrating Service Catalog ...