Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale.

Maximize what your CX team can do with Net Promoter Score to foster better customer experiences.

Few things are more important in business than customer opinions, as they help entrepreneurs shape strategies for product development, sales, marketing and customer service. One ...

This is where Net Promoter Scores, or NPS, come into play. NPS data can be obtained by asking a simple question: How likely would you be to recommend a practice to a friend or family member? On a ...

One example is Opendoor Technologies, the real estate platform, that is now spending less time on net promoter scores and more on unique leading indicators.

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Inspirato announces a 2024 Net Promoter Score of 71, reflecting high customer satisfaction for its luxury vacation offerings.

Industry pioneer's exceptional legal talent earns unprecedented client loyalty ratings, positioning Axiom as the gold standard for legal services ...

SEKO Logistics (SEKO), the leader in end-to-end global logistics, today announced an industry-leading Net Promoter Score (NPS) of +68 for the first half of 2025. This score significantly outpaces the ...