New data from the Oakland Police Department shows significant improvements in 911 call answering times. The improvements come after the NBC Bay Area Investigative Unit's extensive reporting that ...

When you call 911 because your neighbor’s music is rattling your windows at 2 AM, there’s a decent chance an AI might answer first. Emergency call centers are drowning in non-urgent requests-about 60% ...

For the last few years, 911 dispatchers across the country have been on the receiving end of fake emergency calls.

Newly released 911 calls and records reveal the chaotic response to the August explosion at Smitty's Supply in Roseland.