Xcel Energy has moved to lock in supply and development capacity for what could become 6 GW of data center load through ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting ...

BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

FBI agents announced a sweeping investigation into scams targeting 660 people across the United States who lost more than $48 ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

With over 3.5M service requests, San Diego's 'Get It Done' app shows its power. Explore how it transforms our community and ...

As patients hang up faster and delay care, practices abandon shared call centers for dedicated front office support The ...

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with ...

Winter warming centers for those experiencing homelessness in Columbus are still open and have capacity to serve more people ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned.

The Montgomery County Sheriff is bringing concerns to light about a local recovery center. The 'Ladoga Recovery Center' is a ...