Plain pulls in $15M to aggregate B2B customer services chats into one platform
Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...
AllBusiness.com on MSN7h
How to Deliver an Exceptional Customer Experience: 4 Approaches
It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...
AI Tools Are Saving a Consulting Firm's Leaders Six Hours per Week Each
"We sometimes say that email is the biggest problem hiding in plain sight," a tech CEO told Newsweek, explaining how AI can ...
Destination CRM3h
Don Schuerman of Pega: LLMs + Agentic AI + Workflow Orchestration brings Reliability and Predictability to the Enterprise
Pega's Chief Technology Officer Don Schuerman discusses how their newest tool, Pega Agent Experience, enables any workflow to be transformed into an agent-driven experiences while reducing the ...
Phase raises $13M to speed up the UX design process with its no-code platform
UX and UI designers work closely with engineers throughout product development to build and implement design concepts and ...
20 Strategies For Navigating Difficult Client Conversations While Maintaining Trust
Here, 20 Forbes Finance Council members share strategies for successfully navigating tough conversations with clients. From ...
Cloud Security Alliance8h
Implementing CCM: Put Together a Business Continuity Management Plan
Learn how to implement the Business Continuity Management and Operational Resilience domain of CCM. Safeguard critical ...