These five "secrets" are a mix of things tech support folks would like to tell you but can't, and a few they'd probably rather me not share at all. (The last one certainly falls i ...

Timely engineering fixes rely on high-speed communications standards, but data inconsistencies are getting in the way.

For example, if you are outlining a customer journey ... Whether you are crafting a simple flowchart or designing a detailed process map, the platform’s intuitive design and flexible ...

Founded in 2020 by Gautam Udani and Raja Debnath, Veefin Solutions debuted on the BSE SME platform on July 5, 2023 at INR 82 ...

Value stream map vs. process map, which is better for you? As with many tools and methods in Six Sigma, there isn’t a ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...