A new Consumer Reports (CR) investigation uncovered that Kroger grocery stores collect extensive customer data and use it to ...

So what it means is many people will get personalized discounts. A lot of people love discounts and it’s a free loyalty ...

Millions of Kroger shoppers swipe or enter their loyalty card at the checkout every day, allowing the retailer to tabulate ...

Consumer Reports uncovered that Kroger collects vast amounts of personal data through its loyalty program. The grocery giant ...

Consumer Reports found that Kroger collects and monetizes data from its 63 million loyalty program members, using this information to power its “precision marketing” division. The data ...

Investigation finds Kroger uses customer data to estimate income and target discounts—sometimes inaccurately. Shoppers with ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly ...

For Brands With Strong CX Performance, Loyalty Programs Add Strategic Value When grounded in data and used to enhance personalization, pricing or product mix, these programs can reinforce positive ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation ...

Every year, the Texas Commission on Environmental Quality releases data that reflects major air pollution sources across the state. Data lists the amount of harmful chemicals — such as carbon ...