GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

Interact’s support will ensure that Wigan Youth Zone can continue delivering high-quality services to those who need it most.

The Welsh Ambulance Service in north Wales have announced that their Emergency Call Handlers will more into a new state of ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with ...

Regulatory audits are becoming more complex, and fragmented data management can lead to compliance risks, inefficiencies, and ...

What CX Leaders Can Expect From AI in 2025 An interview with Martin Taylor, Co-Founder and Deputy CEO of Content Guru - ...

Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution. contact centre contact ...

Peopleware, the new brand uniting all products and services of InVision Group, will make its live debut at CCW 2025 in Berlin ...

Ever Thought about Nominating your Contact Centre for an Award? enter the UK National Contact Centre Awards time is running ...

Why Customer Experience Needs a Reality Check in 2025 in the contact centre - Stuart Dorman, CIO at Sabio Group discusses.

Rob Crutchington of Encoded shares his 3-point methodology to maximise the UK’s outsourced contact centre opportunity.