Sign up for HBR Executive Agenda - for insights you need to steer your business now. Only available to HBR Executive subscribers. Ken Dychtwald, Terry Fulmer, Robert ...

All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that does not depersonalize or commodify them. Enter ...

A framework developed by studying the Health Equity Accelerator at Boston Medical Center can help healthcare organizations ...

Researchers surveyed senior marketers to learn about how they use marketing technology. They determined that the systems have ...

Cybersecurity programs often fail because they overlook the biggest risk: human behavior. But the same factor that makes organizations vulnerable can also be your greatest asset—if you know how to ...

Not that long ago, teams were typically composed of people with similar skills working in the same place. Their efforts were based on the idea that by working together in a well-managed process ...

How should companies be thinking about investing resources toward AI capabilities? It’s no longer a question of whether to build their own capabilities or buy them. Instead, they are looking at four ...

Most leaders enter high-stakes conversations armed with rehearsed arguments and rebuttals to anticipated objections—mindsets ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business ...

As civil strife grows around the world, clashes are on the rise in the workplace too. Incivility on the job is getting worse, and each day it costs companies billions in lost productivity and ...

A growing body of evidence shows that hybrid or remote work arrangements lead to lower overall performance. Many firms, however, don’t have the option to bring employees back on-site, for a ...

AI development is dominated by a handful of powerful firms, raising concerns about equity, accountability, and social harm. AI cooperatives—democratically governed and community-owned—offer a ...