Update: Allstate is absolutely furious about this ... is also facing a class action lawsuit over its use of AI to often wrongfully deny claims. In fact, UnitedHealthcare is only one of three ...

Delay, deny, defend'' has become something of a rallying cry for insurance critics. The terms refer to insurers delaying payment on claims, denying claims and defending their actions. The phrase ...

Delay, Deny, Defend: Why Insurance Companies Don’t Pay Claims and What You Can Do About It is a 2010 book by legal scholar Jay Feinman that explores insurers’ tactics for rejecting claims.

My book “Delay, Deny, Defend: Why Insurance Companies Don’t Pay Claims and What You Can Do About It” was thrust into the spotlight recently, after UnitedHealthcare CEO Brian Thompson was ...