Travel companies have long tried to automate customer service without breaking the experience when a traveler needs a human.

Booking Holdings Inc. (BKNG) 53rd Annual Nasdaq Investor Conference December 9, 2025 4:30 AM ESTCompany ParticipantsEwout Steenbergen - Executive VP ...

This early experimentation has allowed the company to take a step back and avoid getting swept up in the frantic AI agent ...

Staff at a popular cafe have been left "fuming" after a customer took the "special request" option one step too far. On November 6 a member of staff from Acanteen in Chelmsford Essex took to instagram ...

Tina Nixon's holiday went from bad to worse after she requested a refund from travel website Booking.com. Within 15 minutes of making the request via email, Ms Nixon was called by an apologetic man, ...

After messaging the travel website Booking.com to request a refund, Tina Nixon was called by a phishing scammer purporting to be from the platform. Ms Nixon handed over her bank details before she and ...

INDIANAPOLIS, IN / ACCESS Newswire / October 15, 2025 / After being spotlighted in a recent feature article titled “How Kavya Travel’s Founder Brought Back Human Booking,” the founder of Kavya Travel ...

AMSTERDAM, 9 October 2025 - Today, Booking.com has announced the launch of its first customer-facing agentic AI innovations: Smart Messenger and Auto-Reply, designed to make partner-to-guest ...

Crescendo co-founders Anand Chandrasekaran and Andy Lee partner with former Wix eCommerce COO Golan Agmon to launch new company Early OpenAI and Square investor Vinod Khosla, Celesta Capital, and the ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...