Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

These five "secrets" are a mix of things tech support folks would like to tell you but can't, and a few they'd probably rather me not share at all. (The last one certainly falls i ...

have developed the following guidance note and flow chart to support vets in their considerations of when and how to report the suspected illegal importation of pets. This document provides summary ...

I live in St Elizabeth, and since August 2024 I have been going back and forth with Flow’s customer service about my phone service which has been down since the passage of Hurricane Beryl in July.

Customer service and customer support are crucial aspects of the customer experience. Done right, they foster customer loyalty, word-of-mouth referrals, and more recurring revenue. The two terms are ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...