You call that customer service?” struck a nerve with me. In the 21st century we seem to have the options of poor service, self-service or no ser ...

Telling powerful stories is surprisingly important in B2B marketing. Many B2B businesses will often go to great lengths to explain product benefits, but when has technical detail ever grabbed anyone ...

The role of artificial intelligence in customer experience begins with the relevance of the words themselves. We want an ...

If you are looking for a gadgets, appliance, electronics support center nearby to solve all your device problems, then we have you sorted with this best service center in Coimbatore. Great Snipe ...

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In addition to the four out of five stars it has gained, the airline’s in-flight entertainment, food, and overall customer experience have been positively reviewed, according to SKYTRAX and ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and ...

For a business to make its impact on the industry, it is important to keep close contact with its customers. Not just improving your products or updating the services will help you to stay in the ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...