Readers Write: Customer service decline, mega data centers
You call that customer service?” struck a nerve with me. In the 21st century we seem to have the options of poor service, self-service or no ser ...
Stories Over Stats: How To Move Beyond Customer Case Studies
Telling powerful stories is surprisingly important in B2B marketing. Many B2B businesses will often go to great lengths to explain product benefits, but when has technical detail ever grabbed anyone ...
AI Call Centers: Best Use Cases and Insights from Simply Contact
The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...
Managing The Limits of AI For A Remarkable Customer Experience
The role of artificial intelligence in customer experience begins with the relevance of the words themselves. We want an ...