We are seeing exploitation of SolarWinds Web Help Desk via CVE‑2025‑40551 and CVE‑2025‑40536 that can lead to domain ...

However, over one-third of students believe their institution is behind the times when it comes to digital innovation. For IT ...

Advancements in service management platforms have grown rapidly in the past several years, and higher education IT teams now use a variety of tools that meet their needs, from homegrown solutions to ...

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

On the Ground A journalist was physically present to report the article from some or all of the locations it concerns. Subject Specialist The journalist and/or newsroom have/has a deep knowledge of ...

Abstract: This paper aims to study the customer service desk at National Education Network (NEdNet) using incident management. It is conducted in order to identify the difficulty of using the NEdNet ...

Early adopters of Atom have seen immediate benefits. One customer reported a 20% deflection rate on initial implementation, which increased to 65% within 6 months. Aside from productivity gains, the ...

The Interior Department and the Agriculture Department’s U.S. Forest Service are expected to soon merge their federal wildland firefighting programs, according to an executive order President Donald ...

SANTA BARBARA, Calif.--(BUSINESS WIRE)--Bitwarden, the trusted leader in password, passkey, and secrets management, today announced significant growth and expansion of its managed service provider ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of Service Management in 2024” report. The ...