The settlement allows Apple to avoid a potentially expensive trial, marking the end to a five year legal battle over user ...

The traditional way of handling IT issues through help desk tickets generally delivers an unsatisfactory user experience – something Toyota is looking to rectify in its business this year.

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

Apple has agreed to pay $95 million to settle a lawsuit that accused the company of turning its virtual assistant Siri into a ...

Siri, Apple’s voice-activated assistant, was launched in 2011 as a key feature on iPhones and later expanded to other Apple devices, including iPads, Macs, and HomePods. Siri was designed to help ...

The 24/7 virtual assistant is a key part of CarMax's plan to offer more options to customers across channels while boosting ...

If Siri isn't giving you the information you need, here's how to ask Apple Intelligence to tap into OpenAI's chatbot using a ...