Most IP phone systems are deployed within single buildings or on school facilities that are connected via either wired or ...

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Digital hall passes have limited the time students spend outside of class. Administrators say they've worked well with cellphone limits.

Big waves hit the shore of Phuket, Thailand on December 24 as tourists gathered on a floating pontoon to get into a ferry.

A voice over IP (VoIP) service can boost your call quality and save you money compared with a traditional landline. These are ...

Earthquake early warning systems are rarely accessible to people who are deaf or hard of hearing. A group of scientists is ...

In the past, I worked in several places that specialized in selling second-hand electronics, and part of that included buying ...

Entrepreneur, CEO & Founder of Ytel, improving answer rates and engagement using AI, RCS and modern phone systems with ...

Motorola lost its way, not just to the competition but also within its fanbase. Here's a glimpse at previously unreported woes, and how Motorola can find redemption.

Learn why even the cheapest cloud phone system has a virtual switchboard that beats most hardware alternatives on price and ...

Does it seem like there are more safety recalls than ever? Well, there might be but it's a little hard to tell since the ...

Artificial intelligence could be a way forward to help patients and providers in our frustrating health care system.