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KUOW4d
Efforts to shrink Social Security's phone wait times are putting a strain elsewhere
The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times ...
Social Security retreats from plan to eliminate paper checks for beneficiaries
The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...
Boise State Public Radio2d
Social security reassignments aim to bring down phone wait times, but cause disruptions for staff
The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times.
Social Security is rerouting staff to man the phone lines — and hiding how long callers are waiting
The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.
Yahoo26d
Critics say Social Security misleads public on wait times - Yahoo
The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading the public.
'A Terrible Tradeoff': Senators Say Fixing SSA Phone Waits Is Gutting In-Person Help
The Social Security Administration has faced ongoing criticism over its customer service delays, especially with phone wait ...
Social Security agrees to customer-service audit after Elizabeth Warren meets with commissioner
Sen. Elizabeth Warren, a Massachusetts Democrat, said on Wednesday that she met with SSA Commissioner Frank Bisignano to discuss customer service, staffing levels and the pending elimination of paper ...
Earthquake at Social Security: SSA backs down on plan to eliminate paper checks - What happens then?
In a significant policy reversal, the Social Security Administration (SSA) has confirmed it will not eliminate paper checks ...
Mass. Sen. Warren scores sitdown with Trump’s Social Security boss; seeks answers on privatization
"Under the Trump administration, Americans are being forced to deal with hours-long phone wait times," U.S. Sen. Elizabeth ...
Social Security Update: Major Change for Benefit Recipients
The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social Security accounts at any time, day or night. Social Security remains a critical ...