You can change your gamertag on an Xbox One once for free — here's how to do it

You can change your gamertag on an Xbox One just by editing your user profile. It's free to change it once, and $9.99 each time afterwards.
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Xbox gamers frustrated with bug that wipes out profiles

Missing profiles and bugs galore with Xbox Alpha Skip-Ahead and Alpha Insiders update. Profile data loss, system settings wiped, and Xbox gamers frustrated by latest preview update. Impact of bugs may ...