By 2026, global corporate spending on wellness programs is set to top $94.6 billion, yet anticipated improvements in ...

There’s plenty of evidence that overwork is damaging to our health and the health of our organizations. Yet powerful internal ...

Pay-for-performance (PFP) is considered one of the strongest tools to motivate employees, yet despite its popularity, it can ...

In our busy lives, it’s hard to find enough time to pause and reflect. But if we never make the time, we may just end up ...

Health care organizations have long tried to enlist physicians in their effort to control or reduce costs. One effective ...

Choosing FMs has a big impact on cost and the capabilities of your generative AI applications. There is no one-size-fits-all ...

For customer service operations today, artificial intelligence has become an essential component of responsible customer service leadership. To talk about how and why an AI agent can be your tier one ...

Product managers, designers, and engineers comprise the “product trio” and work together to ensure that the product ...

Chains have been expanding in different areas of the health care sector. However, their varying results have raised questions ...

It’s time for organizations to take a new approach. by Constance Noonan Hadley and Sarah L. Wright In recent years, the huge ...

Too often, leaders revert to controlling behavior in order to quickly reduce costs, which comes at the expense of people, purpose, and genuine gains in productivity. This “power-over” paradigm is the ...

Know what to listen for—and how to respond. by Ethan Burris, Benjamin Thomas, Ketaki Sodhi and Dawn Klinghoffer To manage the ...