As much as agentic AI promises to make our lives easier, delegating tasks and errands is certainly not new. Even in our ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

This launch sets the stage for the company's upcoming Innovation Keynote and a transformative leap beyond traditional automation—turning business goals into cross-channel campaigns that deliver ...

Movate, a global digital technology services provider, today announced the acquisition of Prescience, a leading firm specializing in AI, data science, and advanced analytics.

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...

AI Technology Fuses Content Compliance, Brand Fit, and Performance, Reducing Legal Reviews by 90% and Speeding Campaign Launches NEW YORK, May 22, 2025 /PRNewswire/ -- Persado, a leading provider of ...

Today, marketers face unprecedented challenges — shifting market signals, unpredictable consumer behavior and global financial instability — make forecasting increasingly difficult.

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

Strategic partnership provides enterprise retailers with a composable, future-ready foundation to deliver personalized digital experiences faster NEW YORK, May 21, 2025 /PRNewswire/ -- Optimizely, the ...

The 8x8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's ...