Zendesk: The Only Metric That Actually Matters in Customer Service
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YouTubeSix Five Media
Zendesk: The Only Metric That Actually Matters in Customer Service
Deflection rates, handle times, ticket volumes. Customer service has spent years optimizing metrics that have nothing to do with whether a customer's problem actually got solved. At Zendesk Relate 2026 in Denver, analysts Melody Brue and Keith Kirkpatrick sat down with Shashi Upadhyay, President of Product, Engineering, and AI at @zendesk ...
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Think Met Gala, but make it customer service. 📷📷 A free virtual event for anyone interested in AI and the future of consumer experiences, sign up for #ZendeskRelate through the link in our bio. #customerexperience #customerservice #johncena #ai
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Think Met Gala, but make it customer service. 📷📷 A free virtual event for anyone interested in AI and the future of consumer experiences, sign up for #ZendeskRelate through the link in our bio. #customerexperience #customerservice #johncena #ai
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🌴 Quality customer service can turn a good vacation into a great vacation. 📒 The Zendesk Customer Experience Trends 2023 report reveals: 📌 59% of consumers want businesses to use their data to personalize experiences. 📌 Companies have reams of customer data at their disposal, but most have yet to leverage that data to even a fraction of its potential 🧠 Rethink customer data and learn more more 2023 trends at the link in our bio. #customerexperience #cxtrends #zendesk
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